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What now for retailers’ Appointed Representative status?
24 Mar 2022PARTNER FEATURE: On 3 December 2021, the FCA published a press release titled: “FCA proposes stronger requirements on oversight of appointed representatives.” It heralded the start of a consultation that the regulator noted focused on “improving the appointed representative regime and tackling harm from this model”.
Why engagement is key to customer retention
25 Jan 2022PARTNER FEATURE: It might sound obvious to suggest that customers need to be engaged to stay loyal, but that doesn’t stop businesses in every retail sector favouring a one-size-fits-all approach to mass communication.
Why diversity and inclusion must make a meaningful difference
24 Jan 2022PARTNER FEATURE I’m delighted by the increasing momentum evident in the development of Diversity and Inclusion (D&I) in financial services and the automotive sector. However, there is much work still to be done. Achieving a lasting, authentic transformation will primarily centre upon cultural change within businesses. What it should not be is a box-ticking exercise.
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