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GROW – a new motor retailing women’s network from MotoNovo Finance
28 Apr 2022PARTNER FEATURE: GROW (Generating Real Opportunities for Women) is a new network created by MotoNovo Finance to support dealer and broker partners to increase female representation at all levels across motor retailing. GROW aims to increase understanding in areas such as unconscious bias by challenging, supporting and encouraging meaningful discussions about gender issues in motor retailing. […]
Three quick tips for addressing the industry’s £1.3bn aftersales black hole
24 Mar 2022PARTNER FEATURE: Aftersales departments must start to face up to more challenging conditions in the months and years ahead.
The changing customer journey and how to get ahead of buyers’ enquiries
24 Mar 2022PARTNER FEATURE: For many motorists, the timing of vehicle purchases has long been guided by the cyclical nature of finance agreements. However, post-pandemic many dealers are reporting a shift towards ‘customer renewal’ rather than ‘vehicle renewal’, where a change in personal circumstances is the primary trigger.
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