By Oliver Parsons, global director of customer success, CitNOW Personalised digital communications have been a fundamental part of Toomey Motor Group’s customer journey since 2015, when it first introduced CitNOW Sales and Workshop into its retail network. Today, staff at 16 franchised sites in the south east benefit from CitNOW’s latest personalised video technology and […]
By Steve Bridge, managing director, eStar Truck & Van We live in a VUCA (volatile, uncertain, complex and ambiguous) world – and it can feel like the goalposts move more often than anyone can feel comfortable with. But, and it’s a big but, does that mean we should give up trying? I’d certainly make the […]
By Jon Coles, general manager, dealer development, Suzuki While different areas of the Suzuki business – such as sales, aftersales, service, etc – run themselves, in dealer development we have an overarching position, working with each of them. We look at network profitability as a whole and work with our colleagues in those departments to see […]