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How the FCA is taking aim at sludge and how to tackle it
21 Jul 2021On 14 May, the FCA published a consultation paper. Now those of us that work closely with the regulator knew it was coming – and that many would argue is long overdue. CP 21/13 details the regulator’s appetite to make changes to the way we interact with and communicate to our customers, and like all […]
Focus on sales team integration to ensure Q2 and Q3 success
14 May 2021The long-awaited showroom opening of 12 April has now passed and, as we have previously discussed in this feature and as other motor retailers have stated, we can expect an uplift in used car activity, but not the deluge of customers that some in the sector have forecast. To ensure that we maximise sales and […]
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