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How Premier Kia has put aftersales at the front and centre of its approach
23 Feb 2022The coming years will put increased pressure on retailers’ aftersales income. The reduced new registrations in the last couple of years thanks to the pandemic, and the forthcoming rise in electric vehicles will combine to put pressure on the sector. Those who are in a good place now will be in an even stronger one […]
The secrets to group-wide success according to Howards
24 Jan 2022If a group has more than one site in a region then logic should dictate that they should be performing relatively similarly to one another. However, given that some retailers struggle to get different departments to talk to one another, getting sites to share best practice might be an ask too far.
Sending sales soaring – how Marshall Skoda Northampton went flying up the charts in 2020
22 Sep 2021To be named the ‘Most Improved Retailer’ is a real achievement – by its very nature it is an award given to a business that doesn’t have a track record of picking up prizes.
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