With demand for electric vehicles (EVs) reaching a tipping point it is even more essential for dealers to become familiar with all aspects of an EV in order to maximise sales, says Birmingham based national vehicle movement and inspection firm DMN Logistics.
Aim: Put in place the foundations of a post-sale customer relationship at the point of sale that is focussed on the customer’s potential needs and requirements for car change in the future. Background: We normally regard the delivery or handover stage as the final part of the customer journey; the customer moves into their ownership […]
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