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Why giving customers their privacy can boost returns
06 Aug 2021There are very few customers totally happy talking about methods of payment and their general finances in the open environment of a showroom. During my divorce (the current Mrs Tong doesn’t read my articles so I’m pretty safe with that statement) I was interviewed by the legal beagles for the sole purpose of quantifying my […]
How the best retailers have fuelled their future during the pandemic
14 May 2021Evolution is the gradual development of something, often a slow process especially for us humans. However, every now and again there is a catalyst that forces an evolutionary jump. Like a thumping great global pandemic, Huge amounts of progress in a much shorter timescale than normal, and the simple output of all this noise and […]
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