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FCA Consumer Duty announcement adds focus to culture
22 Jul 2021Partner feature: The Financial Conduct Authority (FCA) has published plans for a new Consumer Duty, which would set a higher level of consumer protection in retail financial markets, including dealer finance. The FCA proposals reflect a concern that too many firms are failing to consider their customers’ needs adequately or prioritise good consumer outcomes as […]
Getting back to business and building growth
14 May 2021Partner feature: As motor retailing moves on from the re-opening focus and into the ‘new normal’, we all need to find a new balance – sustaining our core businesses and future-proofing our business models. A critical learning point from the last year is that all businesses need to keep agile. It is an understanding that […]
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