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How to get your service advisors to build customer trust to boost retention rates
23 Feb 2022Why is it that some retailers are growing their customer base and others are experiencing a decline? Let’s begin by asking the following questions: Who has the most face-to-face and phone contact with your service customers? Who do your customers need to trust to advise them regarding the proper maintenance and repairs of their vehicles? […]
How Group 1 removed queues and boosted sales
23 Feb 2022Group 1 Automotive’s BMW and Mini sites in the south and east of England saw a marked improvement, both in terms of customer-selected added value sales and dealership efficiency, across 2021 thanks to a switch to a remote check-in process.
How Premier Kia has put aftersales at the front and centre of its approach
23 Feb 2022The coming years will put increased pressure on retailers’ aftersales income. The reduced new registrations in the last couple of years thanks to the pandemic, and the forthcoming rise in electric vehicles will combine to put pressure on the sector. Those who are in a good place now will be in an even stronger one […]
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