By Oliver Parsons, global director of customer success, CitNOW

Personalised digital communications have been a fundamental part of Toomey Motor Group’s customer journey since 2015, when it first introduced CitNOW Sales and Workshop into its retail network.

Today, staff at 16 franchised sites in the south east benefit from CitNOW’s latest personalised video technology and high-quality. AI-driven visual assets to help them build trust with customers and add value to the sales and aftersales experience.

CitNOW Group solutions implemented by Toomey across its dealer network have helped streamline numerous sales and aftersales processes, as well as increasing efficiency within dealerships while making the customer experience more seamless. Toomey has also enhanced its ability to communicate more effectively at every customer touchpoint, including vehicle handovers and service updates.

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